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Artelier Studios Cancelation Policy

WATCH FOR COMMUNICATION FROM US!

Be sure to check for messages before heading out to class. In rare cases, The Paint Spot or the instructor may cancel or postpone a class due to emergency or dangerous weather. We will contact you by phone or email. All registration fees will be fully refunded. You may also choose to join the postponed class or put your refund towards another class.

YOUR CANCELLATION DEADLINE IS : 3 BUSINESS DAYS BEFORE THE CLASS.

Please phone 780 432 0240 or email:  accounts (at) paintspot.ca. If you cancel your registration prior to the deadline, we will credit the full amount on a gift card you may use on art materials or put towards another art class at Artelier.

If you find you are unable to attend at short notice (after the 3-day deadline), you have three options.

1. You may find your own substitute, in which case any financial transaction is between you and your substitute. Please notify us by email or phone so we can update our records to minimize confusion for the instructor.

2. If we are able to replace you from a waiting list, we will refund you less a $30 administration fee.

3. If you cancel after the registration deadline but prior to the day of the class, you will receive a partial refund of 50% of registration fee on a gift card to use for art materials or another class. (40% goes to the instructor to cover prep-time and materials for the class and 10% is for The Paint Spot administration).

There are no refunds for cancellations or no-shows on the day of the class. If you fail to attend your scheduled class without required notification, as outlined above, your fee will be forfeited.

 

 

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