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Shipping Rates

Shiping USA and Worldwide

Our website prices are listed in Canadian Dollars. See the current exchange rates.  Place your order online and provide a complete shipping address. We will provide delivery suggestions and a quotation for shipping for your approval by email within 1 – 3 business days. Customers are responsible for additional charges such as duties and brokerage deemed by customs of the country of destination.

Shipping Rates in Canada  

Our standard shipping is based on the dollar value of your order, and the rate and delivery time will vary depending on where your package is traveling to a destination within Canada. We endeavour to have all items in stock, and new stock arrives every week. You will be contacted within 1 – 2 business days if there are shortages or back-ordered items.

The majority of our orders are shipped via Canada Post Expedited Parcel. We may also use Canpar, Purolator, or Loomis when price or service proves a better option. With delivery via our standard shipping option, you can expect your order to arrive in 3–9 business days within Alberta. Orders outside of Alberta usually take between 4–11 business days; however, some rural or remote areas may take longer. Buffalo Air Express is often a good option for fast delivery to the northern Territories.

If you prefer an alternative carrier for your package, please telephone us toll-free within Canada at 1.800.363.0546 to place your order.

Do you have an urgent deadline? Please call us at 1.800.363.0546 .

Shipping Rates

Cost of your order:  Based on the cost of your order before taxes.
Does not include oversize, overweight items, or orders to remote areas.

Shipping Rates

*Please visit our Shipping Exceptions (below) for complete details. Free shipping may not apply to A/R Accounts.

Shipping Exceptions and Things to Consider

The following icons indicate shipping exceptions on our website. If your order is subject to additional shipping charges, we will contact you within 1 – 2 days for approval.

If you have any questions regarding these shipping exceptions or other concerns, please contact our order desk at 1.800.363.0546 or e-mail us at orders@paintspot.ca.

Tiny Items

Small inexpensive items like nibs, watercolour pans, markers may be able to be shipped via lettermail. At our discretion, we may choose to credit back to you the minimum shipping charge. Call us if you have questions. Shipping via envelop and bubble wrap envelope is still risky. Letter mail is not trackable and packaging may not provide enough protection.

Multiple Boxes

High volume orders or shipments with multiple boxes may also be subject to additional charges. We will contact you for approval. In rare cases, large orders such as gallons of student paints, bulk orders of sketchbooks, or stretched canvases may be subject to additional charges.

Oversize / Overweight Items

As oversize and overweight items will have surcharges applied by shipping services, the actual shipping fees will be applied to your order once we have received a shipping quote from the carrier (generally received within 1 – 2 business day). We will contact you with the shipping quote and to collect payment information for this charge.

Any item with a dimension 38″ and larger is considered oversize.
Any item weighing more than 66 lbs is considered overweight.

If you are concerned about oversize shipping costs, please call our order desk at 1.800.363.0546 or email orders@paintspot.ca detailing the requested items and full street address for a shipping quote prior to placing your order.

In-Store Only Items 
When you see this icon it means this item is available in store only and is not available for delivery. This exception includes the following:

  • Frames with Glass Couriers will not be responsible for glass.
    Tables with Glass Tops, such as The Futura Craft Station and Solano Adjustable Drafting Table, are highly susceptible to breakage during shipping. These items can only be shipped within the Greater Edmonton Area by a same-day service carrier.
  • Stretched Canvas Larger Than 30″x40″ The Paint Spot does not ship stretched canvases larger than 30×40″ as these larger sizes are frequently damaged in transit. We recommend that you order bulk rolls of canvas and stretcher bars. It is more cost-effective to build larger canvases yourself than to pay for oversize shipping charges and risk damage.
  • Hazardous Materials such as spray paint, spray varnishes, and solvents can be shipped only by ground: they cannot be shipped by air.
  • Temperature-Sensitive Products While most paints can handle a few freeze-thaw cycles, latex-based products such as mold-making latex and watercolour masking fluid will not survive being frozen. Other products that should not be frozen are: Pebeo Cerne Relief, Stevenson Acrylics, Calligraphy Pen Cartridges. If these products are required in the winter, they may need to be sent via heated truck and additional charges may apply. We will call you for pre-approval.
  • Plaster Sculptures The Masters Torino Sculptures are very fragile and are only available for in-store pick-up.
  • Paper Sheets We ask for a minimum order of 20 sheets. We do endeavour to package your orders to ensure they arrive safely and without damage, but small quantities of paper are fragile and may not survive their journey. Thin papers such as washi, tracing, vellums, films may be rolled to ensure they arrive to you undented.

Remote Locations & Shipping Costs

Often, remote locations can be identified by postal codes containing “0”s. However, that is not always the case. Canada Post and other freight carriers, such as Purolator, UPS, etc., add freight surcharges for service to certain areas. Additional shipping fees may apply to orders shipped to an island, rural route, residential area, or orders shipped to places that are far from shipping hubs. In instances where freight carriers deem a shipping address as remote, within the bounds of their extended shipping area policies, or any instance where the carrier adds a surcharge to the order, our shipping rates that are based on the dollar value of an order do not apply; the actual shipping fees will be applied to your order.

If you have any questions regarding these shipping exceptions or other concerns, please contact our order desk at 1.800.363.0546 or e-mail us at orders@paintspot.ca.